Agility Hosting is a provider of cPanel web hosting services. For the sake of legal clarity, the customer will be referred to as the “customer” or “user” or “you” throughout this document, and the company will be referred to as “Agility Hosting” or “the company” or “we” in this document. Agility Hosting is a trading name of WirralNet.
Customer agrees when using, or accessing Agility Hosting services that the following terms and conditions of this policy will be met:
User agrees to pay Agility Hosting all charges relating to the use of User's account(s) according to rates and prices stated on said sales order at the time of commencement. User is responsible for charges at the time the service is used and Agility Hosting may apply the amount due to User's credit card at any time.
Agility Hosting reserves the right to suspend access to service for User's account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.
Dues must be paid on a timely basis. Dues charges will continue regardless of your use unless and until you notify us via help desk that you wish to cancel your membership at the end of your contract period. You can cancel your membership within your first 15 days and receive a full refund on your monthly fees. Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.
After the first 15 days you can still cancel your account and your account will terminate on the final date of the current billing period.
Credit Card payment: If Customer chooses to pay for services by credit card, Customer grants Agility Hosting the right to charge payments to that card on each due date. Customer further agrees not to challenge nor dispute any charge representing hosting payments. Non-Payment: All Reseller and Shared Hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for five (5) consecutive days, including the anniversary date, may result in suspension of customer services. Failure to remit payment for services within seven (14) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after a maximum of twenty eight (28) days of non-payment will be destroyed for security and privacy reasons.
All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within three (3) consecutive days, including the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services within five (5) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed.
Payment Reminders: Our credit card processors are PayPal and 2Checkout.com Inc. USA, will remit payment for all recurring orders, for services on the monthly anniversary date. It is the client’s responsibility to make sure the sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that due's are paid on time and the email address on file is working and allowed to receive reminders from PayPal or 2Checkout.com Inc or Agility Hosting Inc. Once a payment reminder dispatched from PayPal or 2Checkout.com Inc or Agility Hosting Inc. it is considered as a valid payment reminder. 2Checkout.com Inc or Agility Hosting Inc does not take any responsibility for non deliverable email addresses or e-mail's sent by PayPal or 2Checkout.com Inc or Agility Hosting Inc. not reaching the client destinations, including but not limited to spam filters or network issues. For the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice from PayPal or 2Checkout.com Inc. The third day and the fifth day, second and third payment reminders will be sent by PayPal or 2Checkout.com Inc. From the seventh day customer services may be suspended temporarily for non-payment.
At Agility Hosting we recognise that occasionally our service may not match the expectations of the customer. We would like to engage with all customers who wish to offer feedback, including those who have a negative experience, to see if we can rectify such issues and repair the B2C relationship. If you do not speak to us about any issue or negativity, we are unable to assist or resolved such issues, and we do not feel it is a fair reflection on our company if you do not give us the chance to do so. We actively encourage users to leave feedback in relation to our services on the internet, positive and negative, so potential customers can make an informed choice in the future. However we do have a zero-tolerance policy for posting negative feedback on any public locations about our company, services, and/or our employees prior to discussing your issue with us via a support ticket, and any user who is found to do so this will have their account terminated without any refund.
Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our support team first. Quite simply, give us a chance to help you. Customer service is important to us!
Without waiving any of its other rights under this Agreement, Agility Hosting offers to its Customers a 15-day money-back guarantee on fees for hosting services. If for any reason you cancel your account within fifteen (15) days starting from the day Agility Hosting dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. Agility Hosting will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 15-Day Guarantee. If you have ever previously obtained a refund under the 15-Day Guarantee, your account will be cancelled, but no money will be refunded to you – unless you have returned with the express agreement, in writing of Agility Hosting, with the offer of a further money back guarantee, and/or you have had some issue that was either reported within the first 15-day of service, but was not resolved within the timeframe.
Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 15-Day money back Guarantee. The 15-Day Guarantee applies to your first order of Web hosting services from Agility Hosting and does not apply to any changes to your service at any time.
Our 15-day money back guarantee refund policy is strictly limited to our cPanel shared web hosting services, and does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.
Customers may voluntarily cancel their account at any time, for any reason or for no reason, by opening a ticket to our Billing Department with required details. Agility Hosting requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month to month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that Agility Hosting does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable, unless stated otherwise under our any time money back guarantee or 15 day money back guarantee.
All cancellation requests must be made directly to Agility Hosting, Billing Department by opening a ticket or by request via our customer portal at https://my.agilityhosting.net . Cancellation requests are not accepted by live chat, email, postal mail or by phone. If a customer cancelled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, Agility Hosting reserves the right to terminate the customer account with immediate effect with or without any prior notice.
During normal times, once your account is cancelled, your service will be suspended for a period of 28 days, after which the data will be irrecoverably destroyed from our servers. At busy times however, and for very large accounts, we may delete your content sooner than this. If your account is suspended, your account data will be deleted within a maximum of 7 days following the suspension.
Agility Hosting may modify these terms and conditions upon notice published online via Agility Hosting. User's use of Agility Hosting services after such notice shall constitute user's acceptance of the modifications to this Agreement.
This agreement, User account, contract, and billing will automatically renew unless cancelled in writing prior to the renewal date.